Car hire Insurance

• What is the difference between Excess, Super CDW, Non-Waiver and Deductible?

Each car hire company tends to use different terminology, but they all refer to the same thing. When a car is hired, Collision Damage Waiver and Theft cover are included in the car rental price. However there is normally an Excess (also referred to as Super CDW, Non Waiver or Deductible) on the CDW and Theft portion of the rental agreement. This amount varies according to the car rental company, the location and the size of the vehicle, and can range in price so you need to check on the rental conditions which are shown against each of our hire vehicles.

• Can I reduce the Excess?

Yes you can. You can purchase Optional Excess Insurance when you book online. This Insurance will give you the benefit of avoiding ALL Excess Charges - the charge applicable to your booking will be displayed in the Optional Insurance Box when you press BOOK and prior to making payment. Most car rental companies charge an Excess. if you have a claim - typically you pay the first GBP 600. The Excess Insurance you can purchase on line gives you complete peace of mind at just a small extra charge per day. The policy will cover up to GBP 2000 of any excess; it can be used on any vehicle type and if we can't confirm your particular vehicle you can use it with any rental company so you won't lose out. Please note: Excess Insurance is billed separately on your credit card statement and is non refundable. Alternatively, upon collection of your vehicle you can reduce the excess by purchasing the car rental companys excess cover which is sold at the counter when you collect your vehicle. This is non refundable and often does not include damage to the undercarriage, window or tyre damage.

• What happens if I do NOT purchase an additional Excess Insurance Policy?

If you choose not to purchase additional insurances a pre-authorisation is required. This pre- authorisation is taken from your credit card, please see your Terms & Conditions for further details. The amount will vary for all vehicles. Please check the rental conditions on the quote page or your voucher to see the amount of the liability. A valid card in the name of the lead driver is required at the time of collection and will act as this deposit.

• What is covered with the Theft Insurance?

The theft insurance provided by the car rental company covers theft of the rental vehicle only. It does not cover your personal effects, which would normally be covered by either your travel insurance or your household insurance. There is generally an Excess on the theft portion of the rental. It is this Excess which is covered by our Annual Excess policies.

Booking Related

• Can I book online for same day hire?

Yes, you can book online and you will then receive confirmation straight away, HOWEVER, please note due to administrative purposes we will need approx 3 hours notice.

• Can I cancel a booking?

Yes you can cancel a booking- in order to obtain a refund you will need to give at least 48 hours notice (please read your terms and conditions for full conditions). please note you will have to receive acknowledgment of your email to confirm the booking has been cancelled.

• How do I extend my booking period?

Please email contact@carhire.bz stating your requirements and we will advise if this can be done.

• Who can I contact to find exact answers on unusual booking circumstances?

Email contact@carhire.bz and someone will respond to you with an answer the same day.

General Car Hire Questions

• How Can I pay for the Car?

You will need to pay by a Card in the drivers name, a deposit will be payable to begin with and then the balance when you collect the Car*, (The type of Card i.e. credit/debit card accepted can be found when selecting the Car you require under Rental conditions/ Payment options). *Please note some suppliers require payment in full at time of booking.

• Will I be guaranteed the Car I select online?

We try to accommodate your requirement but the Cars come in groups so if your selected car is not available on arrival you will be provided with a similar alternative from the same group. To check cars that may be offered as an alternative when you book it will say the name of the car chosen or similar, if you click on the `or similar link ` it will bring up a list of similar Cars that may be provided.

• Do you deliver Cars?

At present we are unable to offer a car hire delivery service.

• What documents do I need to bring with me when I collect the car?

Please ensure you bring both parts of your driving licence, card and counterpart along with the credit/debit card by which you paid your deposit.

• How many points do you class as a major endorsement on a licence?

6 Points or more is a major endorsement and you will not be allowed to use a hire Car. However if you have less points but it was for Drink driving, or driving with no MOT or Insurance, you will not be allowed to Rent a hire Car.

• What insurance/mileage and Excess is involved?

This can be found when selecting a quote for the Car you require under Rental conditions.

• How old do you have to be to Hire a Car?

25 is the standard age, we can offer hire Cars between 21 and 25 however extra charges will occur, (this can be found in Rental conditions under drivers age when selecting a quote).

• How do I receive confirmation?

You will be sent an email very shortly after booking to confirm your booking details in full/collection drop off point. However, if for some reason you do not receive this (sometimes emails go to spam boxes etc.) please contact us by emailing contact@carhire.bz